1) Thank you for calling Clearpath Robotics Support. This is xxxx from Specialty Answering Service speaking, how can I help you today? (put notes in field 5)

2) Does the client have a problem, or a question?

3) OK, I'd like to bring your (issue/question) to the attention of the Clearpath service team. Do you mind if I ask you some more details so I can file a ticket? I'll need to following information:

a) Full Name:

b) Company:

c) Your Email Address:

4) Descriptive Title for Issue (Subject) :

5) Description of Issue/Question description:

Great, thank you. I will file the ticket right away. Just a note, we are a third party answering service and we handle Clearpath's after-hours support calls. Typically support inquiries are followed up with within one hour during office hours, and support inquiries after-hours are responded to at Clearpath's earliest opportunity the following weekday morning. Should you feel like this is an emergency, and the issue cannot wait that long for attention, I do have an emergency phone number I can use to contact Clearpath so they can handle your request right away. Would you like me to treat this as an emergency call?

6) Thanks again for calling! You should hear back from Clearpath shortly. I will go ahead and submit the ticket now.

Important Info

EMERGENCY PHONE NUMBER: +1 226 336 8049

Address:

1425 Strasburg Rd., Building 2A, N2R 1H2, Kitchener, Ontario, Canada

Office Hours:

9am - 5pm Eastern Standard Time, weekdays

Contact person (not for public):

Paul van der Vorst ; pvandervorst@clearpathrobotics.com ; mobile: 226 978 2563